Shipping Policy

 

Shipping Policy – Heroic Deals

Last Updated: February 12, 2025

At Heroic Deals, we strive to deliver your orders quickly and efficiently. Below, you'll find all the details regarding our shipping methods, processing times, and policies.

📦 Processing & Shipping Times

  • Order Processing: Orders are typically processed within 1-2 business days (Monday–Friday, excluding holidays).
  • Shipping Times:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day (orders placed before 12 PM EST)
  • Pre-Order Items: If your order includes pre-order items, it will ship once all items are available.

🚀 Once your order has shipped, you’ll receive a confirmation email with tracking details.

🌍 Shipping Rates & Locations

  • Domestic Shipping (U.S.)
    • Free shipping on orders over $75
    • Flat-rate shipping available for smaller orders
  • International Shipping
    • We currently ship to select countries. International shipping rates are calculated at checkout.
    • Customers are responsible for any customs duties or import taxes.

📌 If your country is not listed at checkout, contact us at info@heroicdeals.com to check availability.

📍 Order Tracking

  • All orders come with a tracking number, which will be emailed once your package ships.
  • You can track your order on our [Order Tracking Page] (insert link).

🚨 If you do not receive your tracking info within 48 hours of shipping confirmation, email us at info@heroicdeals.com.

❌ Cancellations, Address Changes & Order Issues

  • Order Changes: If you need to change your shipping address, contact us within 12 hours of placing your order.
  • Cancellations: We can cancel an order only if it has not yet shipped. Once shipped, we are unable to cancel the order.

📦 Lost, Delayed, or Damaged Shipments

  • Lost or Delayed Packages: If your tracking has not updated in 7+ business days, please contact us so we can assist.
  • Damaged Orders: If your package arrives damaged, email info@heroicdeals.com with:
    • Your order number
    • Photos of the package and damaged item
    • A brief description of the issue

💡 We’ll work with you to resolve the issue as quickly as possible!

🔄 Returns & Exchanges

Please see our [Return Policy] (insert link) for details on eligible returns, exchanges, and refunds.

Still Have Questions?

📩 Email us at: info@heroicdeals.com
🕒 Customer Support Hours: Monday–Friday, 9 AM – 5 PM EST